Connecting Talent to opportunity

Connecting Talent to opportunity

User Researcher

Expired

Job Description:

User Researcher required for a 3 month contract (possibility of extending) based in Mersyside - Up to £580 pd.

Working inside of IR35 for a well-established Government organisation, you will design, conduct and interpret user engagement and research activities and ensure the voice of the customer is represented as services are designed and managed.

Key responsibilities:

* Collaborate with stakeholders to develop and advocate appropriate research strategies to understand user needs for a service.

* Design, plan, and conduct user research activities to enable the development and continuous improvement of digital services and ensure user needs are understood. Embed GDS best practice in ways of working.

* Implement / and apply policies and controls to ensure research is conducted in a legal and ethical way, aligning to government good practice (e.g. obtaining consents), and ensuring that research findings are stored and managed appropriately (e.g. complying with GDPR).

* Understand which research techniques to use when; these may include quantitative and qualitative research, contextual discovery, journey mapping, diary studies, early stage concept testing, contextual usability and accessibility testing).

* Analyse and interpret existing sources of insight and research, bringing together disparate information and determining key findings to shape the design of services.

* Analyse and use research data to synthesise findings so research is shareable and traceable. Help to prioritise customer needs challenging assumptions when necessary. Use evidence drawn from data and research analysis to represent the user in product and design discussions

* Source and procure participants and facilities to conduct user research activities

* Work with User Experience Designers and project team to design / iterate customer journeys, prototypes and wireframes, and turn user research findings into stories and actions that lead to valuable service improvements and / or service features.

For this role you need the following experience:

? Knowledge, experience in and a passion for user-centred design. Experience of applying this to services or products.

? An understanding of the end to end services design process and how user research can shape concept development and detailed design.

? Experience of designing, facilitating and analysing a range of qualitative and quantitative user research methods, and an understanding

Desirable:

* Previous experience within government services.

* Experience working within a complex, ideally regulatory, environment.

* An understanding of GDS principles and experience of the GDS service assessment process.

This role is to start ASAP and will pay between £450 - £580 umbrella per day (INSIDE OF IR35)

MIT

Design, plan, and conduct user research activities

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other