FOI Complaints & Enquiries Officer needed in Thamesmead £15.25ph ref 408883

Working full time hours on a temporary basis.

Purpose of Job

Logging and tracking responses on member’s enquiries, complaints and FOI’s and sending approved responses out. Ensuring that responses are within the target timescales and reporting to SMT.

Summary of main duties and responsibilities

1. Responsible for the effective day to day delivery, review and monitoring of the Directorate’s complaints process. Developing and improving the processes where appropriate and delivering regular training to DRES Senior Managers.

2. Prepare and present reports regularly to the Directorate’s Senior Management Team and other senior managers to assist in the evaluation of complaints to improve and manage service delivery across the Directorate, proposing improvements and solutions as appropriate.

3. Responsible for liaising with Members , senior managers and Corporate Members Support staff in administering and responding to all Member / MP/ Ombudsman correspondence and enquiries received in DRES, ensuring that correspondence is dealt with by deadlines. Drafting responses on behalf of the Director of Regeneration Enterprise and Skills and Assistant Directors, drafting and collating responses from a number of other Directors where necessary.

If you are interested in the role, or you would like a full job description, please email your CV to [email protected]  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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