Service Centre Techician
- by Essential Employment
- Location Camden, UK
-
Salary
£32.00 - £39.87 / hour
1192 days ago
Job Description:
Service Centre Technician needed in Camden paying £32 per hr PAYE Ref: 409036
This is working full time hours on a temporary basis
Responsibilities:
- To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting
- Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
- To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers
- To follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To support and assist in the tracking of the use of software and compliance of software licences
- To provide statistics and associated information for Service Desk reports
The ideal candidate:
- Knowledge of ITIL practices
- Knowledge of ITIL service delivery, complex IT procurement
- The ability to manage customer expectations and ensure effective communications with colleagues and customers
- Is familiar with the security standards and all relevant legislation that affects security within the defined scope of authority
- Incident and Problem Management experience – Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration
- To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan
If you are interested in the role, or you would like a full job description, please email your CV to [email protected] quoting the reference number or call 0330 335 3333 to discuss the role further.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
-
Job Type
Temporary, Full Time
-
Work Authorisation
No
- Industry Sector Public Sector & Services