Software Support Advisor

  • by Rark Solutions
  • Location Gillingham, Kent, UK
  • Salary £18,000 - £19,000 / year
  • 38 days ago
Set up a job alert

Share this job offer

Job Description:

Due to their continued expansion, my client is looking to recruit for 2 Software Support Advisors. 

The client is a market leader, with a very big presence in the UK and US. They operate in brand new, modern offices in the centre of Gillingham.

The role of Software Support Advisor will be responsible for proving timely and accurate solutions to queries from internal and external customers. 

Other responsibilities include:

  • To advise on correct use of software
  • Insure customers are kept up to date on progress
  • To identify and escalate issues 
  • Keep client files updated
  • Work towards company KPI's

We are looking for candidates who come from a support background, who find it easy to resolve issues and are able to give clear instructions to clients. 

You will also need to be:

  • A strong communicator
  • Easily pick up technical language
  • The ability to prioritise and multi-task
  • Excellent customer service experience.

In return, you will be offered a very good basic salary and the chance to work for a large multi-national company. 

You will be offered a very good benefits package and free car parking.

Interested? Apply online.

 

 

  • Job Type Permanent, Full Time
  • Work Authorisation No
  • Industry Sector IT & Internet