Connecting Talent to opportunity

Connecting Talent to opportunity

Deputy Director, Business Liaison

Expired

Job Description:

Summary
HM Revenue & Customs is one of the largest Government Departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £600 billion a year in revenue from over 50 million customers across the UK.
We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.
We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-oriented. We also aim to bring our 65,000 staff together from 170 to 13 modern offices across the country, alongside a small number of specialist sites and an HQ.
 
Job description
The is an exciting and stretching role to provide enterprise level leadership across key areas of HMRC. HMRC receives annual funding of c£5.4bn (in 2021/22). The principle activity of this role is to business partner key operational areas of HMRC, ensuring future investment funding is not only in line with the published Tax Administration Strategy but investment propositions are robust, deliverable and realistic, and underpinned by clear prioritised plans.

Responsibilities • To lead the identification and prioritisation of new investment propositions using agreed criteria and against HMRC’s strategic 5 year plan.

• Work in lock-step with colleagues in assessing the strategic, policy and operational context of business requirements, drawing out links and commonalities, dependencies and enablers between propositions. Ensuring different work streams are effectively linking together as one.

• Lead and provide expertise, independent thought and constructive challenge on specific business requirements and emerging solutions, balancing competing priorities within HMRC in helping to assure the strategic rationale, that costs and benefits cases are realistic, support the published tax administration strategy, are compelling for HMT and Ministers, whilst remaining deliverable.

• Provide inspiring leadership through a network of Operational, Corporate & Strategy leads, Deputy Directors and Directors to maintain investment alignment with HMRC’s customer value propositions, future strategies and organisational capabilities.

• Shape prioritised overarching investment packages, ensuring strategic, policy, political and macroeconomic dimensions have been considered alongside cost, benefit and deliverability analysis; develop appropriate business cases.

• Engage and manage senior stakeholders, providing liaison and briefing support (as required). Stakeholders include HMRC’s Executive Committee; HMRC’s Board, HM Treasury (including the Financial Secretary) and other government departments.

• Support the investment negotiations with HMT ensuring the agreed investment portfolio reflects strategic priorities and cross-cutting dependencies.
• Provide visible day-to-day leadership of a small team, and be an active and corporate member of the Investment Planning SLT, providing visible leadership across the wider Change and CFO community.
 

Person Specification

The jobholder will be a proven leader who can take an independent, balanced view, and inspire and gain confidence of other senior leaders.

To challenge effectively, the candidate should bring proven experience of operating in, and across, a large complex organisation, and ideally operational change.

The jobholder must be comfortable working at pace in a complex, fast-moving, multi-stakeholder environment with high levels of senior visibility. The role requires strong resilience to cope with delivery pressure and meet stakeholder needs.

To deliver through other teams, the jobholder will need to define collaborative working methods, and be prepared to work confidently with ambiguity, with exceptional verbal and numerical reasoning abilities to be able to range instantly between analytical, deliverability and strategic, political and stakeholder handling considerations.

Applicants should be able to demonstrate their experience and capability in the following areas:

• Strong leadership skills, with experience of managing diverse teams and an ability to motivate, inspire and guide others, including more senior colleagues, to deliver in an uncertain and fast-paced environment.

• Outstanding stakeholder management and communication skills, with an ability to influence constructively and command confidence at all levels.

• An ability to articulate a clear leadership statement and communicate an understanding of the business model, operational challenges and opportunities and how to land change.

• Exceptional strategic thinking skills, able to draw together and analyse disparate complex issues and communicate key business priorities in a succinct and effective way to influence ExCom and ministerial decision-making.

• A proven track record in development and delivery of enterprise-level projects/strategic policy initiatives.

• An understanding of operational change and HMRC’s business overall.

• Candidates may come from a mixed professional background, but operational experience and knowledge of the tax system is essential.