Connecting Talent to opportunity

Connecting Talent to opportunity

IT Asset / Service Desk Analyst

Expired

Job Description:

IT Asset and Service Desk Analyst required for a 3 month contract (possibility of extending) based in Essex.

Working inside of IR35 for a well-established NHS organisation, you will provide a professional interface for customers and users to ensure high quality services and resolution of incidents as quickly as possible.

You will enter all service requests into the Service Desk Service Management Systems, ensuring information is processed in a timely, accurate manor in line with departmental processes.

Key responsibilities:

  • To record all service requests in order to provide a complete liftcycle of request and allow good data for asset and procurement management.
  • To restore normal service to the internal customer as quickly as possible, following diagnoses of the service request.
  • To identify, record and report against non-trust items against which internal customers may request service
  • To monitor and track all service requests, assigning the correct priority in line with current SLA's
  • To assist the team in achieving the targets set for the department (SLA's)
  • To ensure trust asset registers are accurate and up to date
  • To ensure procurement records are recorded, accurate and up to date

For this role you need previous experience working within a 1st line support/Service Desk/IT Asset position with the following:

  • Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous
  • Advanced understanding of Microsoft Excel
  • Active Directory management/administration/maintenance to assist the management of devices on the network

This position is to start ASAP and will pay between £11.94 - £14.61 per hour (inside of IR35) depending on your level of experience.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other