This is to stand up a new support team to support the vaccination centres and associated staff across Essex and Suffolk.

All candidates must be willing to travel across the regions and also participate on an on-call rota so it would help if they live In either region.

All candidates will be required to provide both remote and on-site support as required. They may also be refocused to support other areas of the business as and when required.

A Senior Service Desk Analyst who can demonstrate senior support in the provision of:-

* Telephone advice, remote assistance and on-site support as required to internal and external customers on incidents assigned to you by the IT Team Leader or 1st Line Technician(s)

* Technically skilled in given technology field(s) to aid the prompt resolution of any incident aligned to you by the IT Team Leader or 1st Line Technician(s), which are identified to be your core skill set. This will involve incidents relating to corporate systems, clinical systems, user devices, access etc.

* Lead by example by providing exceptional customer service

* Customer facing; efficient, empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous

* Articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task

* Personal attributes; punctual, tenacious, persevering, use initiative

* Ability to concentrate for extensive periods of time to ensure detail and accuracy of incidents and service requests

* To maintain and project a professional image on behalf of the Trust being courteous at all times

Experience required -

* Extensive experience providing IT support in a Managed Service environment

* To maintain relationships with interfacing business functions and other IT functions

* Experience of administering and supporting the latest Microsoft technologies

* Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)

* The ability to build, configure, administer and support all versions of Windows desktops and laptops or other Trust devices

* Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services

Although these will be remote working roles from home may be at times required to travel to locations throughout Essex,

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.