This is to stand up a new support team to support the vaccination centres and associated staff across Essex and Suffolk.

All candidates must be willing to travel across the regions and also participate on an on-call rota so it would help if they live In either region.

All candidates will be required to provide both remote and on-site support as required. They may also be refocused to support other areas of the business as and when required.

Although these will be remote working roles from home may be at times required to travel to locations throughout Essex,

The job role will be to manage and control the service desk and enable and empower the team to achieve their operational and business objectives whilst adhering to operational budgets. You are expected to highlight areas for potential cost savings and for increasing profitability whilst building the profile and standing of the service desk operation.

You will be a Service Desk Manager who can demonstrate Service Desk Excellence in the provision of:-

• Previous experience as a Service Desk Manager in an IT department with experience of managing business relationships and ITIL processes
• Strong leadership skills and have the ability to implement structure and change
• Previous experience in the ability to motivate and manage a team effectively
• Excellent knowledge of Windows Desktop, Active Directory, DNS, Networks and Group Policy.
• Experience in using an IT Service Management system to manage, allocate and monitor support tickets
• Be able to troubleshoot a multitude of hardware and software problems and to learn/adapt to new technologies
• The ability to interrogate data and provide statistics
• The ability to evidence targets being met and performance targets are adhered to
• ITIL certification at V2 or V3 would be an advantage
• Personal attributes; punctual, tenacious, persevering, use initiative, self-motivated, lead by example
• Business and customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous
• Articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.