NHS Service Desk Analyst required for a 3 month contract (likely to extend) working on site in Basingstoke, Hampshire.
Working inside of IR35 for a well-established NHS organisation, you will work in a team of seven, in a 1st line support role working approximately 37.5 hours a week (Monday to Friday - 9am to 5.30pm)
We are looking for an organised, customer focused, enthusiastic person to join our team who has excellent IT Technical support skills. First class customer service skills are needed, a good, calm, reassuring manner is essential with a strong attention to detail. You will be taking a variety of support calls, aiming to fix all technical issues remotely or over the telephone.
The successful applicant will have a excellent knowledge of the following:
* MS Windows Operating Systems
* Active Directory
* Office 365
* Remote Control Support Tools
* PC / Laptop & Printer Hardware plus knowledge of Build Technology/Imaging Tools.
Experience of using a computerised Helpdesk/Service Desk system and knowledge of ITIL processes are essential. This candidate also needs to have a good range of troubleshooting skills in wireless technologies relating to hardware and access points. You need to be a team player as well as be able to work on your own and we welcome applications from candidates with the relevant experience
This role is to start ASAP and will pay between £10 - £13.50 + HP PAYE or £14 - £17 per hour umbrella (inside of IR35) depending on your level of experience.
1st line remote support experience
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.