IT Support Analyst needed in Stafford paying £10.27 per hr PAYE Ref: 5162409

This is working full time hours on a temporary basis

 Responsibilities:

1. To provide effective 1^st and 2^nd line Support as and when required.

2. Be a member of and positive contributor to the Client Services Support team.

3. Ensure that service levels are achieved and plans are generated to ensure continuous improvements.

4. Communicate regularly with the Service Delivery team and customers on key changes affecting operational service delivery.

5. Work within a program and culture of continuous improvement in order to improve quality and effectiveness.

6. Assist in the establishment of appropriate channels of communication with other ICT teams in order to contribute where appropriate to assisting in achieving their goals.

7. Ensure that procedures in the areas of Problem, Incident, Change, Configuration and Release management are followed.

8. To support the Team Leader and Senior IT Support Officer to deliver the service within identified budgetary resources.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

 All our roles may be subject to pre-employment checks including references so please be prepared