Based in Kensington paying £19.51ph

This is a full time temporary role.   

Our client is looking for a Home Ownership Officer. To manage a patch of homeowners’ accounts.  To provide a high quality service to your customers, ensuring that that they are managed in accordance with the terms of their leases, transfer documents, legislation and best practice.  Dealing with all matters relating to the lease with a real focus on building relationships and resolving disputes, ensuring that risk is effectively managed.

The successful candidate will provide all home owners within an allocated patch with a range of services in line with values and develop close working relationships with all clients, particularly the Property Services team, Community Investment, Customer Services and Neighbourhood Management. They will deal with enquiries and challenges from home owners regarding service charges and ground rents; To investigate and resolve disputes arising from service charges, service agreements or other lease issues and checking estimates and final accounts for anomalies and support the Home Ownership Manager in the management and delivery of the service across Housing Management, assisting with the development and review of policies and procedures and to contribute towards the departmental service plan.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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