1st line technical support / service desk analyst required to join a busy helpdesk support team at this award-winning systems company. You will be supporting external clients using the company’s hardware and software systems, together with general 1st line IT support.
IT Helpdesk Support Analyst – the Role:
Taking ownership of support calls, you will be providing remote support to a wide-range of commercial clients in the U.S.. Full training will be given; the roles focus on a combination of software support (supporting the client’s suite of software applications), hardware support (advanced imaging and scanning systems), and the ‘IT’ environments around the products – e.g. Windows operating system, PC hardware, network connectivity (e.g. internet, printer, other peripherals), networking issues, etc.
IT Helpdesk Support Analyst – the Person:
Candidates need to be engaging and have excellent client handling abilities and telephone manner.
Strong IT skills, gained through a similar IT helpdesk support position, with proven PC component and system abilities, and an in-depth knowledge of Windows o/s and applications.
IT Helpdesk Support Analyst – the hours:
37.5hrs per week, Monday to Friday. The working hours follow a shift pattern within the hours of 1pm and 10pm UK-time (One week 1pm-9.30pm, Week two 1.30pm-10.00pm).
IT Helpdesk Support Analyst – Summary:
All-in-all this is a fantastic opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this). The salary range varies, depending on experience: typically around £20k to £22k, but there is a 10% shift allowance on top which can boost earnings to c£22k-£24.2k, depending on the basic. Benefits inc. 25 days holiday, pension and health related. Services advertised by Dupen are those of an Agency.