Application Support Analyst 6 month FTC opportunity - based in Leeds (WFH at present) - salary range of £38k - £44k per annum pro rata

Fantastic opportunity to work for a high-profile Energy organisation, you will support the core applications and customer-facing digital systems for the Energy Solutions division, including a mix of third-party supplied and in-house developed systems. Acting as a point of contact for application-related incidents, interfacing with the wider IT Operations and Helpdesk teams and managing third party suppliers to ensure an excellent level of service across the division's operations.

Key responsibilities:

• Manage 2nd and 3rd line incidents for key operational applications
• Maintain incident knowledge base to continually improve the level of service provided to the business
• Collaborate with wider IS team to support the identification and communication of defect fix solutions and timescales to the business community
• Collaborate with wider team to ensure the timely and appropriate application maintenance and support, including installations / upgrades and testing
• Collaborate with wider team to ensure all systems meet availability and performance targets, including minimisation of any financial loss associated with system failures
• Manage key application vendors to provide defect fixes and timely upgrades
• Perform system implementations and upgrades ensuring proper change management procedures are followed
• Prepare and submit release instructions for UAT and Production
• Work closely with Infrastructure Analysts and DBAs throughout the release process
• Identify areas for, and support delivery of improvements in existing systems and processes to reduce support overhead, cost of ownership and improve the customer experience
• Seamless liaison / handoff with Infrastructure & Operations team for management of applications incidents
• Liaise with Project Delivery and IT Operations teams to ensure applications are transitioned into support efficiently and effectively
• To be part of the Applications Support Team providing Out of Hours support for core operational applications

Experience required:

• Supporting systems based on Microsoft, Oracle, SQL Server
• Change and release management
• Familiarity with Cloud based Applications

This role is to start ASAP and will offer a salary range of £38k - £44k per annum pro rata

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