Housing Options Duty Officer needed in Shrewsbury paying £16.26 per hr PAYE Ref: 413074

This is working full time hours on a temporary basis

 Responsibilities:

 We are looking for an experienced Officer to deal with emergency ‘on the day’ homeless applicants, focusing on prevention of homelessness, but where necessary assessing under homeless legislation, issuing decisions, liaising with the Temporary Accommodation Team and booking appointments for full applications with our Housing Options Officers.

Ideally, the Duty Officer will not hold a caseload, to ensure maximum capacity to focus on prevention of those who are presenting requesting emergency accommodation. However, on days with fewer referrals, the Duty Officer will assist with ‘fast tracked triage’ cases, which may result in a small ‘prevention’ caseload, which will include accepting the Prevention Duty, agreeing PHPs and keeping these plans under review.

Due to the nature of this role, the Duty Officer is required to be available 9.30am-5.30pm Monday-Thursday and 9.30am-4.30pm on a Friday, with 30 minutes for lunch. This post is predominantly home-working, although will involve travel to Shrewsbury to collect IT equipment and to return it at the end of the role. 

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

 All our roles may be subject to pre-employment checks including references so please be prepared