1st line support officer

1st line Support Officer needed in Newcastle paying £9.23 per hr PAYE Ref: 5815

This is working full time hours on a temporary basis

 Responsibilities:

Log all relevant incidents, service request and other call details; allocate appropriate categorisation and prioritisation codes.

Provide 1st line investigation and diagnosis for all service desk calls.

Resolve incidents and service requests during the first point of contact whenever possible.

Escalate incidents and service requests that cannot be resolved according to defined escalation procedures and within agreed timescales.

Proactively keep users informed of progress of logged incidents and service requests.

Close all resolved incidents and service requests according to defined policies and procedures.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

 All our roles may be subject to pre-employment checks including references so please be prepared