IT Technical Support 2nd line/2nd line support

  • by 83Zero
  • Location Buckinghamshire, Buckinghamshire, UK
  • Salary £20,000 - £28,000 / year
  • 115 days ago
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Job Description:

This is an exciting opportunity to join a market leader as a 2nd Line Technical Support Engineer within their expanding team.


  • Our client is a leading solutions provider within the technology space.
  • They provide innovative and a high standard of service to clients worldwide.
  • They are based all over the world from London to Singapore and Sidney.
  • They have over 300+ clients that they provide solutions to worldwide.


  • You will be providing infrastructure support to clients.
  • You will be identifying and prioritising each job together with the ability to troubleshoot using detailed technical procedures.
  • You will be communicating with clients on the phone and in person.
  • You will be maintaining system up-time to meet or exceed platform SLA’s.
  • You will be troubleshooting, investigating and resolving queries.

Required Experience

  •  You will need to have experience with some if not most of the following:
    Windows 7 / Win 8 / Win 10, Antivirus, Backup, Exchange / Office 365, Server 2008, 2012R2, Active Directory etc.  Though further training will be provided.
  • You may possess a knowledge of the following - routers, switches, firewalls, VPN’s, TCP/IP, networking and troubleshooting.
  • Experience of supporting customers by telephone / remotely.
  • Well-developed problem solving skills.

Our Client is interviewing right now – You are only one click away from a career as a 2nd Line Technical Engineer with one of the UK’s leading managed service provider.


  • Job Type Permanent, Full Time
  • Work Authorisation United Kingdom
  • Industry Sector IT & Internet
  • Years Experience 1+ years
  • Career Level Experienced (Non-Manager)
  • Educational level Professional