HMRC is building a modern, digital tax administration. We run the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our ambitious digital transformation programme is multi-award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally advanced tax authorities in the world.

Now is a fantastic time to either start building your career in our exciting, creative and renowned IT team, or for you to add something worthwhile to your CV. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.

Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. We manage HMRC’s core integration/middleware services, dealing with over a billion transactions every year and connecting hundreds of HMRC services.

EIS provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.

We use modern open-source products and work in an Agile way to deliver flexible, cost effective integration solutions.

The Performance Analyst profession in HMRC plays a key role in supporting the development and implementation of the department's Digital Strategy.

Performance Analysts work closely with other professions, such as User Research, Design, Product and Development, Business Analysis, Digital Service Management, etc. using analytics to understand and improve service performance throughout the lifecycle. Your analytical perspective is key to Agile, user-centred design and helps ensure services meet analytical best practice and cross-government standards.

As a Senior Performance Analyst, you will work on large, complex or high-profile services, often undertaking complex analysis. You will be a passionate ambassador for analytics and pro-actively inform and complement insights, working with others to identify analytical requirements, relevant bespoke metrics (including key performance indicators), etc.

You will use your expertise to provide robust, quality-assured analytics and interpret results to create compelling evidence-based and actionable data stories that drive decisions and inform the iterative design of the service. You will establish best practice around data visualization, quality assurance, communicating analysis and insight, etc. in line with and at levels described in the Digital, Data and Technology (DDaT) skills framework for Performance Analysts.

This is an exciting opportunity and a great time to join and be active in the Performance Analyst community in HMRC and across government. Managing staff may be part of?your?role.

We’re looking for someone who:

• has strong analytical and interpersonal skills;
• enjoys working in a user-focused, Agile environment;
• cares about technology and users; and
• is passionate about product success.

You will also be credible, influential and encouraging: Someone who is positive, a confident communicator with good interpersonal skills and a dedication to continuous improvement in self and others.

Essential Criteria:

DDaT sets out the technical skills needed by a Senior Performance Analyst, in particular:

• Undertaking analysis and providing insight [lead skill];
• Performance measurement;
• Communicating analysis and insight; and
• Technical understanding (performance analyst).

 

We are looking for someone with experience of using Google Analytics and Google Tag Manager.

Desirable Criteria:

• Splunk coding skills;
• Using Excel and Google Sheets to manipulate data, and
• Using Data Studio and Power BI to visualize and share outputs.