Service and Systems Improvement Advisor needed in Stafford paying £16.71 per hr PAYE Ref: 5163855 

This is working full time hours on a temporary basis

 Responsibilities:

People Policies and legislative changes are interpreted, processes designed, systems are updated to reflect the changes.

Investigate complex or thematic People system and process queries, reviewing policy guidance, processes and system configuration to identify and deliver a rounded and robust solution

Establish stakeholder project groups to ensure that process and system changes are informed and challenged.

Communicate all changes to the members of People Services and to Managers and Employees ensuring changes are clear and understood.

Manage the development of communication, implementation, stakeholder management and monitoring of project delivery plans/targets in line with agreed objectives and to report on delays or exceptions.

Design, build and/or deliver briefings, training and guidance on new processes and system changes related to the specific People projects

Investigation analysis from data validation, identifying cause of issues and developing solutions.

Provide professional advice and guidance to managers, both internal and external, on business development/improvement.

Under the guidance of the People Leadership Team, take the lead role for specific project management, coordinating resources as appropriate

Build and maintain strong positive relationships with internal stakeholders, external partners and contractors to ensure delivery of an effective and forward thinking service. Carry out regular site visits to Service Managers and build and maintain effective working relationships.

Provide support for and inform the People Systems development roadmap and develop and run testing protocols on system updates ensuring the impact of system changes for staff is positive

Liaise with third party providers to ensure People Transactions and Systems are well managed and delivered to agreed Service Level Agreements.

Develop strong and effective working relationships with colleagues from across People services, sharing knowledge and information to ensure the delivery of an excellent service to customers.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared