IT Service Desk Analyst required for this enterprise sized not for profit organisation based in their Dartford Head Office. Working as part of a core Service Desk / Helpdesk team the role will involve taking 1^st and 2^nd Line IT support calls from their internal user base, resolving were possible and escalating to other support teams if necessary.

They are looking for a Service Desk analyst with around 18 months experience in a commercial helpdesk role providing IT support and a real commitment to delivering first class customer service

Technically, good experience troubleshooting Microsoft Office, Windows, PC hardware and software is a must and any virtualisation or cloud exposure would be an advantage as would ITIL experience

To discuss this role in detail, please contact Biagio Gizzi at Remit Resources ASAP