My client is looking for an organised Online Sales Consultant who works will within a team to ensure efficient and high quality customer service.
· Sales is a % of what they do so a customer focus with a mix of sales is ideal
· Taking ownership for customer issues
· Be able to follow a process and find a solution for the customer
· Achieve sales targets / insurance taregets
· Work across different functions including live calls, live chat, emails and admin
· Fast paced, can work across different functions
· Contact centre has moved around recently as currently going through some changes
· It is a family run business who stick to budgets
· A good team culture, who have fun and they are currently moving towards a more sales focussed environment.
· They currently have incentives for highest revenue, highest guard (insurance) where each month the winner can pick a prize as they want to drive the team to achieve more
· Organised and efficient
· Can follow up with customer and other departments
· Flexible and reliable
· Positive / Can do attitude
· Good listening skills
· Confident at Building rapport
· Work well under pressure - This can be a high-pressured environment at times especially with irate customers
· Upbeat and friendly
· Provide clarity so must come across well on the phone
If this sounds like you, don't hesitate to apply !