Accounts Receivable Analyst fluent Finnish

Reporting to the Accounts Receivable Team Leader. The role will be primarily responsible for efficient chasing and collection of receivable balances for an assigned portfolio of customer accounts. A key objective will be to achieve collection targets whilst maintaining good customer relations and providing a high-quality service.

Responsibilities:

Transformation Activities:

• Take part in training on new SAP based processes for your role
• Support Knowledge Transfer from Business Units for activities where work will be transferring into the new GBS Centre
• Support system testing for activities relating to your role (UAT)
• Support testing of other tools that are being implemented as part of the Business Transformation Programme
• Support documentation of new processes and Business knowledge gathering

Order to cash Responsibilities

• Manage an assigned portfolio of customer accounts using SAP FSCM worklists and tools to identify, execute and record required collection activities
• Escalation of any ‘problem’ receivables for addressing by the AR Team Lead and/or the Commercial team
• Manage Dispute Cases in SAP
• Gather documentation and other evidence to support resolution of disputes
• Liaise with the OTC Queries team to support resolution of collection related queries
• Supporting continuous improvement initiatives for Collections
• Ensuring agreed actions to resolve queries are satisfactorily executed to close items
• Escalation of any ‘Problem’ queries to the AR Team Lead
• Reporting on metrics, KPI’s and SLA adherence for Queries
• Providing detailed analysis on the root causes of key types of queries to support continuous improvement initiatives
• Acting as the OTC SME for the Ticketing tool and related processes
• Timely clearance of assigned collections from worklists
• Achievement of personal collection targets

Qualifications and Experience:

• Fluency Finnish language & English (essential)
• Strong understanding of Collection practices, preferably using SAP or similar ERP
• Min1 year of relevant Collections experience with demonstrated ability to hit collections targets
• Strong communications skills with the ability to be politely assertive in ‘problem’ collection circumstances
• Good problem-solving skills
• University degree desired
• experience of working in SAP or a similar ERP system
• Exposure to Lean / Six Sigma or similar continuous improvement methods