Infrastructure Specialist - York

  • by Solid Recruit
  • Location York, North Yorkshire, UK
  • Salary £30,000 - £35,000 / year
  • 17 days ago
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Job Description:

Joinng the Consultancy team of (currently) 3 members, with a view to grow to 6 after all roles have been filled. Will be working very closely with the Support team of 7 people. 

Non-negotiable:

  • Broad range of skills and knowledge of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies.
  • Excellent customer-facing skills, and abilit to fit well into the team - looking for a real people's person! 
  • Minimum 3 years experience in a 2nd/3rd line/consultancy role


Please note: there is a company-wide annual bonus, but unless the candidate starts before September, they will not qualify for it this year. 
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Postcode: YO61

Function:

To act as a Technical Specialist in infrastructure technologies, providing advice, design, delivery and support to our customers and our hosted and managed services.

Duties:

To carry out a varied selection of duties including, but not limited to:

  • Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.
  • Assisting Sales staff in identifying and qualifying opportunities.
  • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.
  • Technical scoping of customer requirements.
  • Creating high and low level technical documentation for customer consultancy engagements.
  • 3rd line technical support for relevant services.
  • Provide in-house solution and product training to our staff.
  • Maintain qualifications in a core set of IT infrastructure products enabling us to offer infrastructure consultancy and support services to its customers.

 

Skills / Experience Required:

  • Extensive knowledge in a broad range of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies.
  • Should hold or have held a professional IT qualification e.g. MCSE, VCP or CCNP
  • Minimum 3 years experience in a 2nd/3rd line/consultancy role
  • Ability to understand complex technical concepts
  • Ability to learn and absorb new skills and technologies
  • Strong customer facing skills
  • Excellent communication skills both written and verbal
  • Able to create high quality technical documentation

 

 

Desirable Knowledge/Qualifications

  • Shared Storage Technologies
  • Data Centre Virtualisation
  • Microsoft O365
  • Cloud Technologies
  • Advanced Networking
  • Firewalls
  • IT Security products
  • Any vendor qualifications would be advantageous

 

Person:

  • ‘Hands on’ approach and a willingness to learn
  • Enthusiastic and motivated
  • Ability to prioritise
  • Attention to detail
  • Team player
  • Able to work on own initiative

Additional Information

 

Benefits

Pension, Parking, Childcare Vouchers

Key skills

Microsoft Server, Exchange, Virtualisation, Firewalls, Networking, SAN
  • Job Type Permanent, Full Time
  • Additional Salary Info Excellent benefits + bonus
  • Work Authorisation No
  • Industry Sector IT & Internet
  • Years Experience 1+ years
  • Career Level Experienced (Non-Manager)

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