Customer Service Advisor/Account Handler

  • by Advance Drivers Ltd
  • Location Crick, Northamptonshire, UK
  • Salary £8.65 / hour
  • 103 days ago
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Job Description:

Advance Logistics Support specialise in the supply and recruitment of quality drivers, transport and logistics personnel. We pride ourselves on our honesty, integrity, industry knowledge, experience and look for candidates that understand and believe in our values so in turn will be an asset to our customers…

We currently have an exciting opportunity for a Customer Service Advisor at our successful clients site in Crick, reporting directly to the International Operations Supervisor. Working Monday - Friday and offering a competitive salary.

The role of Customer Service Advisor is to deal with customer queries, Answer phone and deal with complaints.

The opportunity could become permanent for the right candidate after 12 weeks temporary.

The role:

  • To manage effectively business key clients
  • Work closely with the transport operation team to ensure commitments to customers are met
  • Maintain KPI's and produce monthly reports
  • Communicating with customers to ensure their quotations and traffic requirements are fulfilled
  • Update customers on collections/deliveries
  • To ensure all administrative duties are carried out
  • Speaking with suppliers in the UK and abroad to gain pricing
  • Maintain daily contact via phone with clients and colleagues
  • Building client relationships
  • To ensure any issues recorded in transport service
  • To always display the highest standards of customer service

You must have:

  • Good working knowledge of Outlook, Word and Excel.
  • Problem solver and good customer service skills
  • Ability to listen to and follow instructions.
  • Ability to work to deadlines.
  • Ability to remain calm under pressure.
  • A good accuracy level is essential.
  • Good numeracy and literacy.
  • Excellent verbal communication and listening skills.
  • Being polite and courteous.

Required experience:

  • Customer Service:

Job Type: Temp - Perm - Full-time


  • Job Type Temporary, Full Time
  • Work Authorisation No
  • Industry Sector Transport, Logistics
  • Years Experience 1+ years