Tracking Assistant

Tracking Assistant

£8.25 p/h

Starting as soon as possible

3 month rolling contract

Manchester City Centre

Hours - 4 week days 12pm-8pm and Saturday 12pm-5pm

I am currently looking for a Tracking Assistant to join a not for profit organisation in Manchester City Centre to start immediately.

Duties:

• Contact customers who have had support to get into work or training and track their progress.
• Tracking of customers to identify those who have moved into accredited learning.
• Identify customers who would benefit from additional support from the service and gather feedback on customer satisfaction with the service.
• Work towards agreed targets for call rates and contract outcomes.
• Work proactively with colleagues to maximise the tracking of customer outcomes.
• Manage customer information using the bespoke customer management system.
• Collection of evidence and verification of evidence for key outcomes.
• Support specific marketing campaigns.
• Additional or alternative duties as reasonably required by the Company.

Essential Skills:

• Ability to communicate effectively with people from a variety of backgrounds and ages to impart information and assist them in making appropriate choices.
• Strong telephone communication skills.
• Ability to use social media and digital channels effectively to communicate with customers and broader audiences.
• Must have good time management and organisational skills, with the ability to work towards and achieve targets in a given time frame.
• Strong administration and IT skills, demonstrating accuracy and attention to detail.

If you think you have the skills and experience please apply below.

Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.