Connecting Talent to opportunity

Connecting Talent to opportunity

Complaints, Freedom of Information & Information Governance Manager


Job Description:

Complaints, Freedom of Information & Information Governance Manager needed in Bristol paying £15.78 per hr PAYE Ref: 418078

This is working full time hours on a temporary basis


You will manage a small team responsible for the management of the Complaints, Freedom of Information (FOI) and Information Governance work

You will manage an effective Corporate complaints process, ensuring investigations across the organisation are carried out in line with the agreed procedure.  You will be responsible for ensuring the client achieves excellent performance in respect of complaints handling and will report to departmental management teams regularly, collating compliments received by the department.


You will be responsible for management of co-ordinated responses to requests for information made under the 2000 Freedom of Information (FOI) Act and Subject Access Requests made under the 1998 Data Protection Act

Contribute and participate in departmental projects to improve the quality and standard of service provision or manage smaller projects in your own specialist area

Monitor and report on service standards within your own service area in order to improve processes and services to customers.

Contribute to the identification of organisational issues and problems in order to support decision making by providing specialist advice and recommendations in the form of presentations, reports, briefings and consultations.

Provide expert and sound advice to colleagues and customers, and keep up to date with developments both internal and external to ensure customers are well informed and that service delivery meets changing requirements.

Ensure that customer queries and complaints received by the team are resolved and major issues are reported as required using set procedures

Control the work carried out to ensure compliance with all regulations and codes of practice ensuring that team members understand their obligations

Research and collect information to compile and submit reports consulting with internal, external customers ensuring that sound recommendations are made.

Manage or monitor resources and/or budgets/financial information within your own service area ensuring that maximum value is delivered.

 If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared