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Connecting Talent to opportunity

Danish fluent Client Contract Support

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Job Description:

Danish fluent Client Contract Support (Legal Support)

 

Responsibilities:

 

The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
  • Ensure compliance with data capture requirements to support the company’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers
  • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required.
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • Demonstrate flexibility as this person will be primarily responsible for the Nordics market but support on other markets will also be required
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

 

Requirements: Experience and Education

  • 2 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English and in Danish
  • Any additional European language is an advantage
  • Experience in Sales Force, SAP P2P module, MS Office including Visio
  • Experience with Contracting systems an advantage

 

Personal Attributes

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsourced organization/Meeting Planning company team members
  • Travel Percentage – Up to 10% international travel may be required.

 

  • Job Type

    Contract, Full Time

  • Additional Salary Info

    + bonus

  • Work Authorisation

    United Kingdom

  • Industry Sector Legal
  • Years Experience

    1+ years

  • Career Level

    Experienced (Non-Manager)

  • Educational level

    'A' level/Higher or equivalent

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