HR Associate fluent German

HR Associate- first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.

Qualifications:

• Experience in similar position and centre supporting operations in a multilingual environment experience

• Bachelor’s Degree (preferably in HR) or equivalent work experience
• Prior experience working in shared services

• Prior Workday experience
• Bilingual/Multilingual with English and German
• Strong resilience to ambiguous environments
• Strong data and time management skills
• Strong oral and written communication skills
• Strong stakeholder management

Responsibilities:

• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically
• Taking, assessing and resolving first line calls, chats, and emails on the helpdesk
• Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame
• Explaining and applying HR policy and procedures to advise managers, employees and HR through their query
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables
• Maintain electronic employee personnel files
• Provide ongoing feedback and share learning to content governance team to maintain strong tier 0 content to other team members and Training Analyst on either new specialist topic or require learning
• Manage escalations, direct or liaise inquiries where necessary to Centre of Expertise, Shared Service Centre Management and external parties e.g. benefit provider etc

• Flexibility in hours worked expected, including public holidays.