Connecting Talent to opportunity

Connecting Talent to opportunity

HR Support Associate fluent German

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Job Description:

HR Associate fluent German

 

 

HR Associate- first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.

 

 

Qualifications:

  • Experience in similar position and centre supporting operations in a multilingual environment experience
  • Bachelor’s Degree (preferably in HR) or equivalent work experience
  • Prior experience working in shared services
  • Prior Workday experience
  • Bilingual/Multilingual with English and German
  • Strong resilience to ambiguous environments
  • Strong data and time management skills
  • Strong oral and written communication skills
  • Strong stakeholder management

 

Responsibilities:

  • Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically
  • Taking, assessing and resolving first line calls, chats, and emails on the helpdesk
  • Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame
  • Explaining and applying HR policy and procedures to advise managers, employees and HR through their query
  • Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables
  • Maintain electronic employee personnel files
  • Provide ongoing feedback and share learning to content governance team to maintain strong tier 0 content to other team members and Training Analyst on either new specialist topic or require learning
  • Manage escalations, direct or liaise inquiries where necessary to Centre of Expertise, Shared Service Centre Management and external parties e.g. benefit provider etc
  • Flexibility in hours worked expected, including public holidays.

 

 

 

 

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Human Resources
  • Years Experience

    1+ years

  • Career Level

    Entry Level

  • Educational level

    'A' level/Higher or equivalent

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