THE ROLE: Customer Service Advisor
THE PRODUCT: Automotive Parts
THE SALARY PACKAGE: Up to £32,000 Basic + Bonus + Benefits
HOURS: Monday – Thursday (8:30 – 5:00) Friday (8:30 – 1:30)
THE COMPANY: A globally recognised brand and manufacturer of automotive OEM aftermarket parts is growing its team within the UK. Priding themselves on delivering great customer service to everyone, an exciting opportunity has arisen for an experienced Customer Service Advisor to join the team.
THE ROLE OF A CUSTOMER SERVICE ADVISOR:
As a customer service advisor you will be extremely customer service focused. This isn’t a telesales role and is more about helping customers with their range of enquiries giving you a platform to ideally up and cross sell.
Dealing with both distributors and end users alike you will face a large range of enquiries which will always keep you on your toes and allow you to give out sound advice regarding products. Alongside this you will also be dealing with general office admin such as updating customer records, processing orders that are generated and chasing backorders.
Another part of the role you will be actively involved in will be the analysis and generation of reports, using the systems including Excel and SAP.
This role is a great opportunity for an ambitious and driven individual that wants to carve out their own path within a manufacturer environment.
EXPERIENCE IDEALLY REQUIRED FOR A CUSTOMER SERVICE ADVISOR:
- Automotive knowledge / interest advantageous
- Good IT Skills including Microsoft Excel knowledge
- Comfortable over the phone talking with customers
- SAP knowledge useful but not essential
THE CONSULTANT RESPONSIBLE FOR THIS VACANCY IS: DAVID JOBIN
FOR FURTHER AFTERMARKET VACANCIES: Please visit our website and follow us on LinkedIN and Facebook.
WE OPERATE A REFERRAL BONUS SCHEME: If you feel that this vacancy is not suitable for you or that, we would like to offer you the opportunity to recommend someone to us and earn a referral bonus in gift vouchers of your choice
Please note: we can only offer a referral bonus on candidates that are successfully placed in a new position. You will be posted your vouchers by first class recorded delivery the day that your recommended candidate passes their probationary period.
Permanent, Full Time
Additional Salary Info
+ Bonus + Benefits
- Industry Sector Customer Services
Less than 1 year
Some Secondary School Coursework