Connecting Talent to opportunity

Connecting Talent to opportunity

French Healthcare Advisor

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Job Description:

The role of the Medical Information Analyst is to support Medical Information Services in Europe.

The analyst is responsible for:

  • Responding professionally to medical/pharmaceutical queries from customer
  • Recording all customer interactions on the database

Primary Tasks

  • Handle calls requesting product information
  • Answer calls in a polite manner with predefined answers/resources.
  • Handle of queries and providing accurate information.
  • Utilize computer technology to handle high call volumes.
  • Ensure optimal customer satisfaction.
  • Support the Medical Information organization with the maintenance of database.
  • Escalate all relevant enquiries without predefined answers according to defined processes.

Minimum Requirements:

  • Bachelor degree in scientific/healthcare area
  • Understating of healthcare systems
  • Fluency in French, English (and Dutch fluency is a bonus)
  • Strong Communications Skills
  • Experience with Word, Excel and Outlook.

Other Information/Additional Preferences:

  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
  • Knowledge of customer center or medical information operational experience.
  • Project management experience would be an advantage

Our client is an equal opportunities employer

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Health, Nursing
  • Years Experience

    1+ years

  • Career Level

    Entry Level

  • Educational level

    Bachelor's Degree

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