Connecting Talent to opportunity

Connecting Talent to opportunity

Deputy Director Head of Network Services


Job Description:

Summary The Chief Digital and Information Officer group (CDIO) is HMRC’s IT function and has a complex combination of employees of two entities (both civil servants and a government company), contractors and third-party suppliers. With 4,000 people, CDIO Group are a key part of HMRC. As one of the most digital organisations in the UK we are leading the biggest digital transformation in Europe. To support this, we are also transforming how we are structured to become increasingly customer centric.

This significant organisational transition involves changes to our operating model to drive an increased focus on our customers and develop new capabilities. Our task is to continue to deliver high-quality services and technology as they drive this transformation, while providing an outstanding service to our internal and external customers and ensuring a great experience for everyone who interacts with HMRC. Job description Key Responsibilities:
.Accountable for leading and coordinating CDIO technology Networks Services; to enable the Customer Groups and Major Programmes to deliver their Business Technology Services this includes across other Government Departments.

.For the design, architecture and overall performance of the LAN, Wireless, and WAN within HMRC IT estate including the provision of network and other fundamental infrastructure resources.  

.Accountable for establishing holistic CDIO Networks guidelines, standards and internal / external service integration processes, ensuring compliance. Actively facilitating the sharing of best practices and learning in the area of service and operations management across HMRC.

.Accountable for the CDIO Networks Service Design Authority with the responsibility for assuring that all CDIO solutions and business services can be operated, supported and maintained to meet the required customer and business outcomes.

.Accountable for provision of a highly effective CDIO Networks Service Delivery that is responsible for the delivery of Services, Major Program and the technology Strategy to delivery an Evergreen based environment.

.Accountable for ensuring holistic Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are designed, agreed, managed and reviewed, and the associated Service Catalogues, are developed and agreed with business and CDIO stakeholders.

.Accountable for ensuring a Continuous Improvement and Assurance process life Cycle is established to drive the improvements in Service Delivery Quality and Resilience.

.Accountable for the provision, operations and development of an effective Networks based service & program delivery Platform to be utilized within CDIO.

.Accountable for managing the people and processes required for the monitoring, measurement, maintenance, reporting and continuous improvement of integrated technology services; ensuring high levels of performance in these processes.

.Empowering to allow the team to deliver.

Responsibilities Person Specification:

To be successful in this role you will need to be an inspirational leader with management experience delivering customer centric projects and programmes.

You will also demonstrate:

-Strong leadership skills 

- Extensive experience of providing visible leadership to support long term strategies, with a proven ability to develop a motivated, engaged and high performing team. 

- Lead by example providing strong, demonstrable experience of technical leadership and guidance to a large team. 

- Demonstrating the behaviours to inspire and motivate individuals and teams to become the best they are able to be and deliver a first class service.

- Proven ability to lead a multi-disciplined teams from engineers through to architects and consultants. 

  Customer Centric Approach 

- A strong customer centric leader who is able to demonstrate delivering tangible benefits in large, complex environments to customers both internally and externally.  

  Stakeholder Management and Engagement  
- A proven track record working with a selection of internal and external stakeholders to deliver significant IT services. 

- Strong demonstrable experience of manage multiple stakeholders simultaneously with conflicting priorities and leading through to solutions by seeing the bigger strategic picture. 

  Technical expertise 

- Technical knowledge and demonstrable experience, at a senior level, of large-scale networks, across design, architecture, planning and implementation gained in large, complex private or public sector environment.

This will include a good technical understanding and experience of some or all of the following;
Data & voice networks, WAN, LAN and WIFI. 
Software Defined Networks experience.
Cloud architecture design and implementation.

Problem Solving   - Able to deal with ambiguity and develop clear solutions.
  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    Up to £100,000 per annum (dependant on experience)

  • Work Authorisation


  • Industry Sector Public Sector & Services