Order Management Specialist fluent English

Responsibilities:

· Manage sales and purchase orders from Affiliates throughout the whole downstream supply chain flow

Reply to the inquiries from Clients on goods (stock availability, expected delivery date and client’s order status in accordance with the Logistic department);

· Coordinate operational market activities for my market effectively using all available resources, verifying progress and intervening in a timely manner when obstacles arise in keeping with agreed deadlines and commercial requirements.

· Monitor of all issues related to Clients, from orders to the final delivery (credit limits, product availability, shipping, documentation, invoicing)

· Manage internal orders

· Coordinate logistics and shipping to Region of competence according to incoterms and in line with existing KPIs

· Reply to the inquiries from Sales Managers (order management, stock availability, shipping status, credit issues, missed-shipments)

· Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation

· Work closely with Credit Risk, F&A and Sales Managers for credit limit issues

· Follow-up on open cases in line with the approved schedule (outbound campaign-based approach)

· Ensure appropriate, complete and timely reporting upon ad-hoc requests from Managers

· Daily / Weekly / Monthly Order Management Reporting (Order Entry & Dispute Trends)

· Review of Daily / Weekly / Monthly Business & Controls.

· Interact with Sales and Credit Risk teams.

· Actively managing open orders and informing clients as to status and keep track of the orders from reception to delivery at final destination.

Minimum qualifications:

· Experiences in order management required (preferably B2B)

· Fluent in English

· Experience in SAP or similar system

· Flexible, adaptable and used to work in a fast-paced, constantly evolving team environment.

· Able to build relationship and communicate cross-functionally with all levels of management

· strong analytical and creative problem-solving skills

· proven team player

Great communication skills