Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Care & Quality Executive

Expired

Job Description:

Customer Care & Quality Executive needed in Croydon paying £15.04 per hr PAYE Ref: 45D13

This role is working full time hours on a temporary basis

Responsibilities:

Provide an excellent level of service to customers

Be the point of contact for customers living in new build properties to raise defects via phone and email

Ensure the customers health and wellbeing is paramount during the correction of any defects

Set up the customers lease and rent account after completion, ensuring all other required information has been provided and is correct

Contact the customer to confirm the set-up of their account and advise if required

Ensure all communication with the customer, both written and verbal, is professional, courteous and to the Clients standard

Keep customers fully informed until the matters they raised have been fully resolved

Track all defects and complaints in the relevant systems and in line with business policies and procedures

Raise defects in the relevant systems to enable them to be passed to the contractor to complete

Liaise with the delivery team to ensure work raised is completed and update the customer on progress and timescales

 

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared

  • Job Type

    Temporary, Full Time

  • Work Authorisation

    No

  • Industry Sector Property