Working hours of the role - 40 hours per week
Opening Hours - Monday to Friday 8am – 8pm, Saturday 9am-5pm, Sunday 10am – 4pm.
Non negotiable - The ideal candidate needs to have atleast 3 years management showroom sales experience. This would preferably be in the Bathroom sales sector, or furniture sales.
This is a more senior role as the Birmingham store is the flag ship store. The candidate will be responsible for the trade counter and warehouse.
With this being a more senior role we expect this candidate to have experience in working in this type of enviroment. For example - Ikea/B&Q.The Role
Working together with department managers as part of the management team, you will be responsible for the day-to-day management of the showroom. You will be responsible for overseeing the performance of the Assistant Showroom Manager and sales advisors in terms of KPI’s and sales targets being achieved/exceeded, along with customer service techniques being used and general overall performance.
You will train store staff on sales and new products and you will lead, coach and mentor your team to achieve/exceed in store and phone KPI’s/Targets. You will lead in the day to day running of the store which will include staffing, training, implementing changes in processes and procedures with the assistance of senior management, loss prevention, health and safety, opening and closing the store, providing cover for holidays and sickness and ensuring the smooth running of the showroom.
You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will give advice and guidance on product selection and be responsible for dealing with customer complaints and answer queries from customers both in store and over the phone. Alongside this you will also provide an outstanding, professional shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets.
It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. and be able to demonstrate your excellent management experience. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.
In return for your hard work and commitment we offer;
Opportunities to progress and map out a career within a rapidly expanding company
Potential to earn great commission on sales when hitting targets
28 days holiday, including bank holidays
New year bonus for no sick days/100% attendance
Free drinks all day
Staff discount on products
Contributory pension scheme
Employee of the month scheme
Employee referral scheme
Free on site parking