B2B Order Management - Spanish (Fluent)  

 Our client is one of the most prestigious brands and global players on the luxury market.  

 Responsibilities: 

• Manage sales and purchase orders from Affiliates throughout the whole downstream supply chain flow 

• Manage internal orders 

 • Coordinate logistics and shipping to Region of competence according to incoterms and in line with existing KPIs 

• Reply to the inquiries from Sales Managers (order management, stock availability, shipping status, credit issues, mis-shipments) 

• Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation 

• Work closely with Credit Risk, F&A and Sales Managers for credit limit issues 

• Follow-up on open cases in line with the approved schedule (outbound campaign-based approach) 

• Ensure appropriate, complete and timely reporting upon ad-hoc requests from Managers 

• Daily / Weekly / Monthly Order Management Reporting (Order Entry & Dispute Trends) 

 • Review of Daily / Weekly / Monthly Business & Controls 

• Reply to the inquiries from Clients on goods (stock availability, expected delivery date and client’s order status in accordance with the Logistic department); 

• Coordinate operational market activities for my market effectively using all available resources, verifying progress and intervening in a timely manner when obstacles arise in keeping with agreed deadlines and commercial requirements. 

• Monitor of all issues related to Clients, from orders to the final delivery (credit limits, product availability, shipping, documentation, invoicing). 

• Interact with Sales and Credit Risk teams. 

• Actively managing open orders and informing clients as to status and keep track of the orders from reception to delivery at final destination.

 Minimum qualifications: 

• Experiences in order management 

 • Experience in B2B service, operations with focus on process and system improvement. 

 • Fluent in English and Spanish

 • Experience in SAP or similar system 

To be successful you are: 

 • Flexible, adaptable and used to work in a fast-paced, constantly evolving team environment. 

 • Able to build relationship and communicate cross-functionally with all levels of management 

 • A strategic thinker with strong analytical and creative problem-solving skills 

 • Self-starting, intellectually curious 

 • Open, collaborative and proven team player 

 • Autonomous