Customer Contracts Support fluent Danish or Finnish
- by Bespoke Recruitment
- Location Cork, County Cork, Republic of Ireland
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Salary
€30,000 - €40,000 / year
1070 days ago
Job Description:
Customer Meeting Support Analyst (Legal Support)
Responsibilities:
- Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
- Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
- Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
- Ensure compliance with data capture requirements to support the company’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
- Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
- Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers
- Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
- Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
- Support global/regional CMS projects as required.
- Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
- Demonstrate flexibility as this person will be primarily responsible for the Nordics market but support on other markets will also be required
- You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager
Requirements: Experience and Education
- 2 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
- Bachelor’s Degree (or equivalent work experience)
- Fluency in English and in Danish or Finnish
- Any additional European language is an advantage
- Experience in Sales Force, SAP P2P module, MS Office including Visio
- Experience with Contracting systems an advantage
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Job Type
Permanent, Full Time
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Additional Salary Info
+ bonus
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Work Authorisation
United Kingdom
- Industry Sector Customer Services
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Years Experience
2+ years
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Career Level
Experienced (Non-Manager)
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Educational level
'A' level/Higher or equivalent