Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Project Team Leader

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Job Description:

What you will be doing…

  • Monitor and ensure project costs are maintained within budget.
  • Ensure that each project is capable of delivering the businesses margin targets and that resource holders are aware of slippages to achieve on time delivery.
  • Evaluate all technical and commercial elements of a sales enquiry; developing a project plan.
  • Produce proposals resulting from enquiries arising from the Sales team's activities. This will include the following estimates of time required to undertake design and manufacturing of the solutions proposed.
  • Take a lead in identifying and managing risks throughout the quotation process and liaising with various other colleagues as required to perform risk mitigation tasks.
  • Undertake and produce reports on margin analysis against forecasts.
  • Occasionally accompany the Sales team or deliver proposal presentations and contract reviews at the customers premises. This may include international travel.
  • Act as the customer interface for the duration of a project/order/contract giving the customer regular status reports (some contractual) or dealing with the customer on issues with the project/order/contract.
  • Participate in customer visits/quality reviews to final product acceptance.
  • Develop and maintain key account management relationship with the customers.
  • Ensure that the customer order/quotation have been reviewed for export compliance.
  • Produce project plans, which are regularly updated and issued to the team involved in meeting the customer's delivery schedule.
  • Call regular project meetings, taking the minutes and ensuring action are maintained, escalating if delivery is not maintained.
  • Work alongside Design and Sales teams to provide technical assistance to help increase sales revenues.
  • Prioritise the activities in the defined pre-production route to the point of release to manufacture.
  • Maintain customer delivers status through liaison with elements of the business and communicate with customers as necessary.
  • Receive, translate and resolve technical enquiries with engineering support.
  • Develop a Projects Methodology and Management Reporting.
  • Collaborate with colleagues in Engineering and Quality to fulfil customer documentation deliverables.
  • Liaise with Operations to meet customer delivery expectations and report on project status.
  • Deliver excellent customer care.
  • Visit, liaise and support customers and external sales personnel to ensure that customer requirements are met in full.
  • Ensure all deliverable documents are identified and submitted for customer tenders/bids.
  • Co-ordinate the work of the team ensuring daily/weekly targets are met.
  • Authorise holidays and other types of absence, being mindful of Company policy and ensuring that adequate staffing levels are maintained.
  • Raise resourcing concerns to the line manager when relevant and make appropriate suggestions to resolve the issues.
  • Set targets, deadlines and smart objectives for each member of the team.
  • Undertake appraisals and performance review as and when required, highlighting training and development needs and ensuring these are met.
  • Take responsibility for full and comprehensive induction of all new personnel before they commence work.
  • In liaison with line manager, take responsibility for the recruitment of personnel ensuring best practice and Company policies are adhered to.
  • Ensure adequate training is maintained to achieve a flexible work force which is able to cover absenteeism and changing business needs.
  • Manage employee absence ensuring Return to Work interviews are conducted within 24 hours of employee return; raising concerns to line manager and/or HR Manager where appropriate.
  • Manage underperforming employees by setting targets and deadlines and follow through in accordance with Company policy in liaison with line manager and HR.
  • Complete probationary reviews in accordance with Company policy.
  • Deal with employee grievances in accordance with Company procedure whilst ensuring that the line manager is aware of the issues.
  • Deal with Disciplinary and/or capability issues to stage one in accordance with Company policy ensuring that the line manager is informed.
  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Other

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