Holiday Advisor

  • by Ashberry Recruitment
  • Location Barnoldswick, Lancashire, UK
  • Salary £7.25 - £7.50 / hour
  • 19 days ago
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Job Description:

Ashberry Recruitment are looking for two temporary Holiday Advisors to join their exciting Earby based client.

As part of the Reservations Team your role will involve converting incoming calls into confirmed bookings (with appropriate add-ons) and achieve pre-set targets, whilst ensuring all new and existing customers receive an informative, courteous and quality standard of customer service.

The roles are 35 hours per week and will include some evening work (usually one or two evenings until 7pm) and weekend work, but days off midweek are given to compensate.

There is additional performance related commission in place.

 

Key tasks, responsibilities and accountabilities

 

Sales and call handling performance

Consistent implementation of WVR UK sales call structure

Achieve pre-set weekly sales and insurance targets and quality scores

Knowledge and use of WVR UK company procedures, systems and promotions

Prioritise incoming calls and pass relevant calls on to other departments

Training & Development

To be coached to improve performance and assist in personal development

Attend all required operational training sessions

Work within the structure of the Performance Management Scheme

Attend soft skills modules to develop non-operational skills

Quality

Consistently deliver a high level of customer service, remaining professional, informative, helpful and courteous at all times

Sales and admin efficiency

Complete all necessary admin routines for reservations

Key relationships

Internally

  • All holiday advisors, team leaders and managers
  • All customer services consultants, reservations support consultants and managers
  • Resource planning
  • Owner services
  • Support services
  • System set-up

 Externally

  • Customers
  • Owners

Desired personal traits/disposition

5 GCSEs including Maths and English

SKILLS/KNOWLEDGE REQUIRED

Minimum

PC- keyboard skills

Good communication skills

Desirable

Travel & Leisure background

Previous sales skills

 

  • Job Type Contract, Full Time
  • Additional Salary Info Additional Commission Package
  • Work Authorisation United Kingdom
  • Industry Sector Travel, Leisure, Tourism
  • Years Experience Less than 1 year
  • Career Level Not Provided
  • Educational level Secondary School or equivalent

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