Connecting Talent to opportunity

Connecting Talent to opportunity

Swedish Senior Customer Service

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Job Description:

Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.

 

 

Responsibilities: The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

 

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
  • Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
  • Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated from CMS Associates
  • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
  • Support global/regional CMS projects with focus on the Contract to Pay process
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

 

Basic Qualifications         

  • 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
  • Associates Degree (or equivalent work experience)
  • Fluency in English and French/ Nordic language
  • Additional Skills/Preferences
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members

    Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.

     

     

    Responsibilities: The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

     

    • Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
    • Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
    • Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals 
    • Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
    • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
    • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
    • Ensure efficient and effective issue resolution for queries escalated from CMS Associates
    • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
    • Support global/regional CMS projects with focus on the Contract to Pay process
    • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

     

    Basic Qualifications         

    • 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
    • Associates Degree (or equivalent work experience)
    • Fluency in English and French/ Nordic language
    • Additional Skills/Preferences
    • Ability to handle complexity and utilize analytical skills, with attention to detail
    • Ability to proactively & effectively analyse & resolve problems
    • Ability to effectively prioritize and complete key tasks and deliverables
    • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
    • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members
  • Job Type

    Contract, Full Time

  • Work Authorisation

    United Kingdom

  • Industry Sector Customer Services
  • Years Experience

    2+ years

  • Career Level

    Experienced (Non-Manager)

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