Swedish Senior Customer Service
- by Bespoke Recruitment
- Location Ashbourne, County Cork, Republic of Ireland
-
Salary
€30,000 - €40,000 / year
1056 days ago
Job Description:
Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.
Responsibilities: The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
- Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
- Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
- Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
- Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
- Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
- Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
- Ensure efficient and effective issue resolution for queries escalated from CMS Associates
- Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
- Support global/regional CMS projects with focus on the Contract to Pay process
- Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
Basic Qualifications
- 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
- Associates Degree (or equivalent work experience)
- Fluency in English and French/ Nordic language
- Additional Skills/Preferences
- Ability to handle complexity and utilize analytical skills, with attention to detail
- Ability to proactively & effectively analyse & resolve problems
- Ability to effectively prioritize and complete key tasks and deliverables
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
- Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members
Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.
Responsibilities: The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
- Be seen as a “go-to” information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners & pre-contracting data management
- Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process in a compliant manner
- Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
- Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
- Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
- Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
- Ensure efficient and effective issue resolution for queries escalated from CMS Associates
- Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across the Contract to Pay process
- Support global/regional CMS projects with focus on the Contract to Pay process
- Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
Basic Qualifications
- 2-3 years’ customer facing experience with excellent communications & compliance skills together with experience identifying and delivering process change
- Associates Degree (or equivalent work experience)
- Fluency in English and French/ Nordic language
- Additional Skills/Preferences
- Ability to handle complexity and utilize analytical skills, with attention to detail
- Ability to proactively & effectively analyse & resolve problems
- Ability to effectively prioritize and complete key tasks and deliverables
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
- Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members
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Job Type
Contract, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Customer Services
-
Years Experience
2+ years
-
Career Level
Experienced (Non-Manager)