Connecting Talent to opportunity

Connecting Talent to opportunity

Library customer service advisors 424151


Job Description:

Library customer service advisors needed in north London £12.47ph ref 424151

Full time hours on a temporary basis.


To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve. To deliver a high standard of customer service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner. To represent the Client as the first point of contact, ensuring the service is customer focused, promote the core values and Customer Service Standards. To promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives. To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on. To promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective and high-quality service. To provide first line access to customers for all library, council and voluntary services. To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.


If you are interested in the role, please email your CV to [email protected]  quoting the reference number


Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.


You can also follow us at Twitter/Facebook/LinkedIn or via our website

  • Job Type

    Temporary, Full Time

  • Work Authorisation


  • Industry Sector Customer Services

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