Connecting Talent to opportunity

Connecting Talent to opportunity

Portuguese Senior Customer Support/Legal Advisor

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Job Description:

Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.

 
Responsibilities:

The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

 

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
  • Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
  • Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers.
  • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required.
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members.
  • Demonstrate flexibility as this person will be primarily responsible for the Portuguese market but support on other markets will also be required.
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager.

 

Basic Qualifications         

  • 2-3 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change.
  • Bachelor’s Degree (or equivalent work experience).
  • Fluency in English and Portuguese is a requirement. Spanish language an advantage.
  • Experience in Sales Force, SAP P2P module, MS Office including Visio.
  • Experience with Contracting systems an advantage.
  • Job Type

    Contract, Full Time

  • Additional Salary Info

    5% bonus

  • Work Authorisation

    United Kingdom

  • Industry Sector Legal
  • Career Level

    Experienced (Non-Manager)

  • Educational level

    Bachelor's Degree

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