Connecting Talent to opportunity

Connecting Talent to opportunity

Portuguese Senior Customer Support/Legal Advisor


Job Description:

Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.


The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.


  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
  • Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
  • Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers.
  • Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required.
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members.
  • Demonstrate flexibility as this person will be primarily responsible for the Portuguese market but support on other markets will also be required.
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager.


Basic Qualifications         

  • 2-3 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change.
  • Bachelor’s Degree (or equivalent work experience).
  • Fluency in English and Portuguese is a requirement. Spanish language an advantage.
  • Experience in Sales Force, SAP P2P module, MS Office including Visio.
  • Experience with Contracting systems an advantage.
  • Job Type

    Contract, Full Time

  • Additional Salary Info

    5% bonus

  • Work Authorisation

    United Kingdom

  • Industry Sector Legal
  • Career Level

    Experienced (Non-Manager)

  • Educational level

    Bachelor's Degree

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