Our client, a leading pharmaceutical organization with offices all around the world, with achievements such as being the first company to mass-produce penicillin, the Salk polio vaccine, insulin and much more is now looking for a Customer Meeting Services Analyst in Cork.

 
Responsibilities:

The primary role of the CMS Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.  This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
• Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers.
• Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional CMS projects as required.
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members.
• Demonstrate flexibility as this person will be primarily responsible for the Portuguese market but support on other markets will also be required.
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager.

Basic Qualifications         

• 2-3 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change.
• Bachelor’s Degree (or equivalent work experience).
• Fluency in English and Portuguese is a requirement. Spanish language an advantage.
• Experience in Sales Force, SAP P2P module, MS Office including Visio.
• Experience with Contracting systems an advantage.