Location: Crawley

Rate: £12.50ph

Hours: Monday to Friday 9-5

Contract Length: 6 months

The role of the administrator will include:

• Liaise with internal and external landowners (Customers) to resolve queries over leases, freeholds, easements, payments, changes of address etc, within agreed service level targets;
• In support of the Asset Management Surveyor, provide the necessary technical support to include;
• Manage all applications, by liaising with Staff (+ Contractors) and Fibre Operators to schedule inspection site visits to meet agreed SLA¿s.
• Raise works packs as and when necessary to support pole replacement works etc.
• Identify requirement for Wayleave Agreements and secure consents as and when required.
• Process all corresponding payments for inspection/attachment, sign attachment licences and update all PC/Asset System records accordingly.
• Provide regular reporting on process, completion and financials.
• Deal with email/telephone queries from internal and external customers, take ownership of, and support the investigation of customer complaints.
• Undertake an Audit Function on T/BSA Transactions
• Provide internal and external Customers with copy consent documentation, within agreed service level targets, and be proficient and competent in the navigation and/or interpretation of such consent;

The successful administrator will require:

• Confident and effective communicator with excellent customer orientation and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints;
• Organisation
• Attention to detail
• Accuracy when inputting and using data
• Detailed technical knowledge of Mapping (desirable)