1st line technical support / service desk analyst required to join a busy helpdesk support team at this award-winning systems company. You will be supporting external clients using the company’s hardware and software systems, together with general 1st line IT support.

IT Helpdesk Support Analyst – the Role: 

Taking ownership of support calls, you will be providing remote support to a wide-range of commercial clients in the U.S.. Full training will be given; the roles focus on mostly Software / IT issues – a combination of software support (supporting the client’s suite of software applications), hardware support (imaging / scanning systems), and the ‘IT’ environments around the products – e.g. Windows operating system, PC hardware, network connectivity (e.g. internet, printer, other peripherals), networking issues, etc.

IT Helpdesk Support Analyst – the Person: 

Candidates need to be engaging and have excellent client handling abilities and telephone manner. 

Strong IT skills, gained through a similar IT helpdesk support position, with proven PC component and system abilities, and an in-depth knowledge of Windows o/s and applications. 

IT Helpdesk Support Analyst – the hours: 

37.5hrs per week, Monday to Friday. The working hours follow a shift pattern within the hours of 1pm and 10pm UK-time (One week 1pm-9.30pm, Week two 1.30pm-10.00pm).

The location: 

The team normally works from offices in Stevenage but they have been ‘remote’ (homeworking) since March 2020, however the plan is for them to return to the office once it is ‘safe’ to do so.  Candidates must be able to work remotely but, when the times, be ready to move to the office environment.

Summary: 

All-in-all this is a fantastic opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this). The salary range varies, depending on experience: typically around £20k to £22k, but there is a 10% shift allowance on top which can boost earnings to c£22k-£24.2k, depending on the basic. Benefits inc. 25 days holiday, pension and health related. Services advertised by Dupen are those of an Agency.