Service Administrator

Hours: Alternate weeks Monday to Friday 07:00 to 17:00 and 08:00 to 18:00

Responsibilities:

• Generate and take bookings for service and repairs
• Ensure that the appointment register is kept up to date
• Ensure that jobs carried over to the next day are carried forward
• Ensure that the best possible information is recorded and included on the job card
• Keep customers updated on jobs
• Organise efficient collection and delivery of vehicles to minimise downtime
• Check through previous night’s job cards, contact customers with a full update on work carried out and any outstanding defects.
• Provide administrative support
• Provide support to customers over the phone and by email
• Chase order numbers
• Raise job cards
• Send invoices and provide quotes to customers
• To provide a high quality of written communication on work including our internal documents, customers documents and the department of transports documents.

Skills required:

• Ability to plan ahead effectively and multi task
• Comfortable working in a fast  paced environment
• Good customer facing skills is essential
• Previous experience within the motor industry
• Previous experience delivering excellent administration and customer service is essential.
• Previous experience with Kerridge is preferred
• Full driving licence is preferred
• Team Player
• Effective communicator
• Excellent time keeping and organisational skills