Connecting Talent to opportunity

Connecting Talent to opportunity

Operational Engagement Manager


Job Description:

Summary HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We have embarked on a major transformational Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-focused.

HMRC’s Customer Compliance Group (CCG) is larger than most Government departments with c.25,000 colleagues. It is at the heart of our transformation programme and is responsible for delivering the department’s high-profile and reputation-critical compliance activities. CCG has unparalleled scale, breadth and impact within HMRC and is also involved in critical cross-Government initiatives and priorities.

Tax evasion & avoidance, fraud and organised crime are among HMRC’s most high-profile issues. They require both internal and external engagement along with proactive management of their operations and policies. CCG is also responsible for HMRC-wide and cross-Government initiatives, requiring co-operation, influence and engagement beyond the department. Job description These are exciting times for the department and for CCG and this role forms a crucial part of a new operational engagement team. The team has been created in order to support the CCG Communications team with strong operational engagement activity.

As the Operational Engagement Manager, you will play a key role in the way we operate across the entire business area, you will deputise for the Head of Operational Engagement and help the wider the CCG Communications team to coordinate communications plans and campaigns, along with supporting them in commissioning specialist communications support from all HMRC Corporate Communications teams.

Responsibilities As the Operational Engagement Manager, you will;

• Support the delivery of events; project managing, developing content and supporting on the day.
• Manage the content and delivery of specific operational internal and external communications channels.
• Work with the Communications Business Partners to support the delivery of priority internal and external campaigns.
• Support the team with the commissioning, coordination and maintenance of CCG’s integrated list of priority programmes, ensuring plans are regularly updated, synergies optimised, and emerging risks are identified and appropriately actioned.
• Lead organisational audience databases and capturing audience insights.
• Deliver a range of organisational engagement activities in support of CCG’s priorities and under the direction of CCG’s Communications team.
• Provide the engagement team and the CCG Communications team with the business management support needed to ensure the efficient running of two teams, including; general admin support, meeting secretariat, new starter induction, team development, finance returns, leave admin, emergency contacts, asset registers.

Essential Criteria

For the Operational Engagement Manager role, you will need to demonstrate:

• Outstanding written and oral communication skills, with well-developed drafting skills and attention to detail.
• Strong organisational skills, including an ability to be self-starting; work effectively and remain professional in a highly pressurised environment and can work to tight deadlines.
• Experience in stakeholder management and dealing with and influencing senior stakeholders.
• Excellent judgement and decision-making skills, with the capability to work on your own initiative.
• The ability to prioritise and multi-task, ensuring delivery within a complex and fast-moving landscape.
• Experience leading teams in complex and fast paced working environments.
• A sound understanding in using evaluation insights to target communications.
• Experience of delivering customer and internal communications.

Desirable Criteria

• An understanding of using evaluation insights to target communications.
• Experience of delivering customer and internal communications.