Helpdesk Advisor
- by Lamonbys
- Location Farnborough, Surrey, UK
-
Salary
£24,000 - £28,000 / year
1014 days ago
Job Description:
We have an exciting new vacancy for a Helpdesk Adviser to join our client, a Mechanical and Electrical Contractor that specialise in both the private and public sector.
The ideal Helpdesk Advisor will be friendly, outgoing with a can-do attitude. You will join the companies Customer Service and Administration Team handling customer enquiries and supporting engineers when needed.
If you are looking to work in a face paced, service environment then this role could be for you.
In return the started salary will be between £24,000 to £28,000 depending on experience.
Commutable locations: Farnborough, Woking, Bracknell, Guildford, Aldershot.
The Role:
- Coordinate, route plan, and book in engineers for service and maintenance call outs, planned and reactive works.
- You will route plan, diary plan and coordinate specialist Engineers day to day, as well as been involved in quoting and some financial aspects.
- Contact customers by telephone and email to arrange bookings.
- Raise service orders.
- Respond to incoming calls to the Service Office Team, in a prompt and efficient manner.
The Person
Communication is Key, you must be able to converse on all levels.
Be Proficient in all Microsoft Packages – Word and Excel.
Used to working in a face paced environment.
Presentable and confident.
The Package:
Salary up to £27,000 depending on experience
23 Days holiday
Pension in accordance with auto enrolment.
Hours of employment 8.00 a.m. – 5.00 p.m. Monday to Friday
If you are looking to work in a face paced, service environment then this role could be for you.
-
Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Customer Services
-
Years Experience
1+ years
-
Career Level
Entry Level
-
Educational level
Some Secondary School Coursework