Customer Care Executive

An exciting time to join a local stable business, with excellent training and support!

Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email, or fax.

Learn and understand the importance of customer products and services and apply empathy to situations / discussions with the Customers to recognize the potential impact of their actions to people’s health and wellbeing.

Create, release, and amend rental kit bookings from internal and external customers using our internal software.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

To instigate system queries to be able to invoice and credit customers as the role requires.

Produce customer feedback reports as the role requires.

Be able to engage with and interact in a diverse team based in an open plan office environment.

To commit to being flexible in their working hours to be able to cover shifts should the situation arise between the hours of 8am and 5.30pm.

Competencies associated with this role.

Productivity fits in within accepted parameters.

Attention to detail.

Continuous assessment of phone manner and capability.

Willingness to learn and grow.

Planning and organizing

Problem solving and analytical skills.

Self-motivation and drive

Ability to prioritize workload and meet definite deadlines.

Skills Required

Proven experience of working within an office environment.

Experience of Microsoft Office

SAP experience an advantage.

Relevant qualification in Customer Services or previously experience of working in a Customer Services team

Positive communication skills