Summary This role will sit within a new team in HMRC working on the design and delivery of interactive guidance. You will work with other designers and user researchers to help define what will be built.

You will have a love of the web and its possibilities, a passion for design and its history and good familiarity on how form and function work together. You will proactively seek new knowledge on improving your craft as a designer and welcome constructive criticism of your work. You’ll also be part of our active and supportive design community.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job description The Guidance Team is part of Tax Administration Directorate (TAD) within Customer Strategy & Tax Design. We are responsible for the transformation, creation and maintenance of guidance on Post, Work Management Items, Webchat and Telephony used by 23,000 front line colleagues in Customer Service Group (CSG) to deal with contact from HMRC’s customers.

Our engagement index is 76% - amongst the highest in HMRC.

With a strong delivery ethos, we enjoy a reputation for solving, not creating problems.

We have a culture of continuous improvement on the team where everyone is encouraged to contribute and influence change within a safe and supportive environment.

As an interaction designer you will:

• Work as part of a multi-disciplinary team to deliver user-focused and successful interactive guidance.
• Gain a deep understanding of a service area’s user needs and how to meet them.
• Observe user research and help analyse the results.
• Develop and iterate design based on user feedback.
• Produce design concepts, often working to very tight deadlines, and work with other designers to implement those concepts.
• Facilitate a consistent user experience, including designing reusable elements of a digital service.
• Build collaborative relationships with colleagues (e.g. user researchers and business analysts) and external providers.
• Deliver high quality finished designs that meet web standards and GDS/GOV.UK design principles, ensuring that accessibility is built into designs from the beginning.
• Proactively seek new areas of learning, looking to continually improve by gaining feedback from your peers and partners.

Responsibilities Essential Criteria

The preferred candidate will demonstrate:

• Comfortable talking about, and advocate for user-centred design in a way that other people understand.
• An ability to collaborate with partners and team members, and to respond to creative direction.
• Experience of interface design.
• Good layout skills, including ability to design for accessibility.
• Knowledge working with pattern libraries and/or style guidelines.
• Experience of sketching and prototyping, including in-browser prototyping and an understanding of HTML and CSS.
• Experience in researching design with users.
• Experience of journey mapping and an awareness of how to analyse pain points within services.
• A good understanding of web technologies and how they affect design.
• Excellent communication skills to be able to explain design decisions clearly.

Desirable Criteria

It would be phenomenal if you also have:
• A degree in design or equivalent qualification.
• Knowledge of the Government Design Service (GDS) service manual and design standards.
• Experience of working with a cross-functional or multi-disciplinary team. Technical skills

We'll assess you against these technical skills during the selection process:

• DDaT Capability Framework Skill – Evidence- and context-based design DDaT Capability Framework Skill – Prototyping DDaT Capability Framework Skill – User focus DDaT Capability Framework Skill – Community collaboration

    Selection process details This vacancy is using Success Profiles, and will assess your Experience and Technical skills. At the start of the application process, you will be asked to submit the following:

• Your CV, with details of your responsibilities and key deliverables
• A Statement of suitability which must be no more than 500 words, and should express your suitability for the role and how you meet the essential skills for this role.
• A statement on your relevant technical skills in design which must be no more than 250 words.
• Examples of your interaction design work, shared as links to websites within the previous skills and experience section of your CV.

An initial sift based on the technical skills statement may be held if a large number of applications are received.

At full sift your CV and Statement of Suitability will be assessed, with successful applicants invited to interview.

When completing the CV please set it out like a standard CV:

• Name of employer / Job Title / Date to and From
• Bullet your main responsibilities and include any key achievements (relate this to the job advert / essential / desirable criteria).

We’ll ask you to complete a short design-related exercise either before or during the interview; further details of this will be included with the invitation to interview. During the interview we will also ask questions that let you demonstrate your experience and technical skills relevant to the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48 hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is [email protected]. Use subject line to insert appropriate wording eg Please re-open my application - 125149 & vacancy closing date 1 July 2021   Apply before 1st July