Regional Service Delivery Manager

Job Purpose

• To deliver excellent customer service.
• To liaise with Heads of other departments, quickly identifying complaints or areas for improvement, whether these come from our internal or external customers, ensuring that we meet their requirements.
• Working with Heads of other departments, identifying future opportunities for growth.
• Be responsible for the Profit & Loss (P&L) of the

 Key Responsiblities

 Leading the team, giving advice support and guidance ensuring alignment of the senior team to have the same goals.

• Be commercially focused to ensure that all works are delivered as efficiently and as timely as
• Report performance using appropriate Key Performance Indicators (KPIs) to the Heads of Department, Strategic Leadership Team (SLT) and the Marlowe Board when requested.
• Own all Service Delivery tasks.
• Identify and support team leaders for future growth and development of the
• Ensure that the team receives context for decisions made and are communicated regularly via a variety of
• Offer support to our internal and external customers for large or multi-site projects, at quote and delivery
• Support recruitment with my senior team to help ensure that we maintain the right quality and resource level to support our customers in all

 Personal Specification

 Be a great people leader and manage the team through mentoring, training, coaching, and enabling them personal development

• Be a great communicator, within and beyond the team (other departments).
• Be flexible with the ability to adapt to new processes and systems as they are adopted.