There are two vacancies for this position.
Non Negotionable -
Maximum salary for the role is £20,000.
OTE - £32,000
Working hours - 8.30am-5pm 9am-5.30pm - this will be discussed with the hiring manager whilst in the interview.
Finance & Retirement
Retirement Savings Plan
Annual holiday leave (23 days)
Employee assistance programme
Paid sickness leave
Season ticket loans
Year end party
Reporting to the Customer Loyalty Manager, this role is responsible for supporting efforts to minimise the decline of franking machines in the field and stabilise profit margin by retaining customers that are requesting cancellation or customers that will potentially leave. Customers requesting cancellations could range from active lease agreements, service contracts, rental agreements or sale withdrawals. They will have access to use marketing promotions and special offers as and when critically required to retain a customer and should use whilst ensuring recurring revenues are protected within the business.
The Loyalty Executives will be achieving clear targets around business critical metrics such as conversion rates, retained revenue and SLA’s. They will need to communicate effectively with customers via incoming enquiries or by proactively contacting them (outbound), to understand why they wish to cancel their business or agreement with us. They will use effective questioning and understanding in order to create opportunities to retain them by explaining the benefits of staying with us or by appropriately negotiating with them to retain their business.
The successful candidate will be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify the key solution, which retains the customer, which they are happy with.
Skills and Experience Required