Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor

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Job Description:

Location: Exeter

Hours: Monday to Friday 37.5

Salary: 20,000 plus 10% bonus (depending on performance)

The role of the customer service advisor will include:

  • Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints.
  • Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution.
  • Engaging in customer dialogue and actions which will inform and drive best practices, and continue to meet evolving customer needs
  • Using communication to deal with customers and finding the best ways to meet and exceed their expectations across these platforms
  • Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
  • Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated

The successful customer service advisor will require:

  • Relevant and significant (at least two years) CSR experience, preferably in the telecoms industry
  • Proficient in MS Software suite
  • Reliable, flexible, able to work both alone and as part of the team.
  • Excellent written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong time management and organizational skills
  • Excellent people skills.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • A general ability to use learn and use a variety of software/apps/digital media.
  • Proactive and adaptable, keen to get stuck in with additional tasks where required.
  • Able to work well both independently and as part of a team.
  • A genuine and demonstrable enjoyment of dealing with customers.
  • A positive, calm and professional demeanour.

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Other

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